Within how many days can I return the product?
Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.
We are unable to provide returns under following circumstances:
- Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
- Products that are purchased from outside India.
- Undergarments, accessories and flip flops.
Celio.in reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
How can I raise a return request on Celio website?
You can raise a Return Request for your item by following the steps below:
1.Tap on ‘Order History’ under ‘My Orders’
2.Choose the item to be Returned
3.Enter details requested and create a return request
Returns are typically picked up from the original delivery address within two business days. Please ensure your package is ready to be picked up. Securely pack your return items the original packaging, making sure any old packing labels are removed or covered and the package is sealed.
Hand over the parcel to our shipping partner.
If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.
As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If you return is not approved, a member of our Customer Care team will be in touch.
How do I return multiple products from a single order?
There is no option to return multiple products with a single click on our website. Each product has to be returned individually as per the steps given below. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.
You can create a Return Request in three simple steps:
1.Tap on ‘Order History’ under ‘My Orders’
2.Choose the item to be Returned
3.Enter details requested and create a return request
Does Celio pick up the product I want to return from my location?
Yes, as long as your pick up address is the same as your delivery address.
Why was my return request declined?
Your return request may be declined due to the following reasons
- Original tags are removed from the product
- Product is stained, damaged or torn
- Product is used or washed
- Free products or accessories along with the original products are missing
Why did the return pickup of my product fail?
Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.
How do I request a pickup again if the first attempt failed?
If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.
How long would it take for me to receive the refund of the returned/cancelled product?
Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.
