Help Centre

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached.
We are unable to provide returns under following circumstances:

• Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
• Products that are purchased from outside India.
• Undergarments, accessories and flip flops.

Celio.in reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

To raise a return, simply contact our customer service team here (Help Centre) within 15 days from receiving your order and provide the following:

• The order you want to return
• The items in the order you want to return
• The reason why you want to return the items

Our customer service team will then arrange a Delhivery collection for you.

There is no option to return multiple products with a single click on our website. Each product has to be returned individually as per the steps given below. However, based on the time at which you place the return request, we might send our executive to pick up all the returned products in one lot.
You can create a Return Request in three simple steps:

1. Tap on ‘Order History’ under ‘My Orders’
2. Choose the item to be Returned
3. Enter details requested and create a return request

Yes, as long as your pick up address is the same as your delivery address.

Your return request may be declined due to the following reasons

• Original tags are removed from the product
• Product is stained, damaged or torn
• Product is used or washed
• Free products or accessories along with the original products are missing

Return pickup of your product might fail if the return pickup executive was unable to locate your address or if no one was available at the address to hand over the product. Usually in such circumstances the executive will try to reach you on your mobile number.

If the first pickup attempt failed, we will set up another pickup date and time and communicate the same to you.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

We are unable to offer exchange for products bought on Celio.in at this time. If you’re not satisfied with your order, please return and place a fresh order.

We will be sending your items in separate parcels so please check your emails for details.
Each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

We want to sort out any issues with faulty items straightaways.
As soon as you discover a fault, please contact our Customer Care team with:

• The order number
• The faulty item's name and number
• A description of the fault
• An image where the fault can be seen clearly.

We'll get back to you as soon as we can.

We want to sort out any issues with incorrect items straight away. Please contact our Customer Care team with your order number and the incorrect item's name and product number. We'll get back to you as soon as we can.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead.
You can cancel an order by logging into ‘My Account’ and viewing your recent orders. If the button next to an order says ‘Cancel’, you still have time to cancel by clicking the button.
If the cancel option is not available, then it is too late cancel the order. However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.

If you wish to cancel your order click here to sign into your account. Look at your last order – if the button next to it says ‘Cancel’, you still have time to cancel it by clicking that button. The status will change to 'Cancelled'.
If the 'Cancel' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your order to us once you've received it. For more information on how to return your order click here.

Once you return a product, your refund will be processed in 7 - 12 working days from the date of receipt of your returned product in the store depending on the payment mode you chose.