Help Centre
Returns
We are unable to provide returns under following circumstances:
- Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
- Products that are purchased from outside India.
- Undergarments, accessories and flip flops.
To raise a return, simply contact our customer service team here (Help Centre) within 15 days from receiving your order and provide the following:
- The order you want to return
- The items in the order you want to return
- The reason why you want to return the items
Our customer service team will then arrange a Delhivery collection for you.
You can create a Return Request in three simple steps:
- Tap on ‘Order History’ under ‘My Orders’
- Choose the item to be Returned
- Enter details requested and create a return request
- Original tags are removed from the product
- Product is stained, damaged or torn
- Product is used or washed
- Free products or accessories along with the original products are missing
Refund
Exchange
Order Issues
Each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item's name and number
- A description of the fault
- An image where the fault can be seen clearly.
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead.
You can cancel an order by logging into ‘My Account’ and viewing your recent orders. If the button next to an order says ‘Cancel’, you still have time to cancel by clicking the button.
If the cancel option is not available, then it is too late cancel the order. However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.
Cancellation and Modification
If the 'Cancel' button is not available, it's too late for you or our Customer Care team to cancel your order. You can return your order to us once you've received it. For more information on how to return your order click here.